Terms and Conditions
Effective January 1, 2026
D&L Santa Clara Concrete Construction, santaclaraconcretecontractor.com, hi@santaclaraconcretecontractor.com
Accepting these terms
These terms explain how D&L Santa Clara Concrete Construction works with you, from your first visit to this website through the end of your job. When you use this site, call us or fill out our contact form, you agree to these terms.
If you don't agree with them, please don't use the site. If anything here is unclear, ask us before we start any work, because it's easier to settle a question at the estimate than after the pour.
The services we offer
We're a concrete contractor in Santa Clara, CA. Our work includes driveways, patios, sidewalks, steps, garage floors, pool decks, retaining walls, footings, foundations and related concrete work for homes and properties in Santa Clara and the cities around it. You can see the full list on our home page and read more about our crew on our About page.
What's on this website is general information, not a promise about your property. Every job is different, so the work we'll actually do for you is the work described in your written estimate or contract.
Estimates and pricing
We offer free on-site estimates with no pressure and no obligation. We need to see the site because the price depends on things like the size of the area, removing old concrete, the condition of the ground the slab will sit on, drainage, access for our trucks and the finish you choose.
An estimate is our best price based on what we can see on the day we look. If we open up the job and find something hidden, like soft or wet soil, buried debris or old concrete thicker than expected, we'll stop, show you what we found and agree on any change in writing before we do that extra work.
Estimates are good for the period written on them. After that, material and labor costs may have changed, so we may need to update the price.
Scheduling, weather and cancellation
We'll give you a start date and an expected timeline when you approve the job. Concrete depends on the weather, so rain, extreme heat or other conditions we can't control can move the schedule, and we won't pour when the conditions would weaken the slab.
Your schedule also includes curing, the waiting time new concrete needs to gain strength before you walk or drive on it. We'll tell you how long to stay off your new slab, and following that advice is your part of the job.
If you need to reschedule or cancel, call us at (669) 281-0773 as early as you can. If you cancel after we've ordered materials or started work, you may owe for the materials, labor and any work already done, as set out in your contract.
Payment
Your contract will list the price, any deposit, when each payment is due and how you can pay. We don't ask for more up front than your contract allows, and we'll explain each payment before you sign.
Payment is due on the dates in your contract. If a payment is late, we may pause work until it's paid, and you'll be responsible for any reasonable costs of collecting money that's owed.
Warranty and what concrete can and can't do
Our work is backed by our satisfaction guarantee, and any written warranty for your job will be in your contract. If something about your job isn't right, call us and we'll come look at it with you.
Concrete is a natural material, and small hairline cracks can show up even on a well-built slab. We cut control joints, grooves that give the slab a planned place to crack, but no contractor can promise a slab that never cracks at all.
Our warranty doesn't cover damage from things outside our control, including tree roots, ground movement, earthquakes, flooding, de-icing salts, heavy vehicles the slab wasn't built for, using the slab before curing is done, or later work by someone else. Apart from what's written in your contract, the information and services on this website are provided as they are, without any other promises.
Limits on our liability
To the extent California law allows, D&L Santa Clara Concrete Construction isn't responsible for indirect, incidental or consequential losses, such as lost use of your property, from using this website or from our services. Our total responsibility for any claim about a job is limited to the amount you paid us for that job.
We are licensed and fully insured. Nothing in these terms limits any right you have that the law doesn't let a contractor take away.
Solving disagreements
If you're unhappy with any part of our work, talk to us first, because most problems get settled with a phone call and a visit to the site. You can reach us at (669) 281-0773 or through our Contact page, and we reply within 1 business day.
If we can't settle it between us, we'll both try to resolve it in good faith, through mediation if we agree to it, before either of us goes to court.
Which law applies
These terms and any work we do for you are governed by the laws of the State of California. Any legal case about them will be heard in the courts of Santa Clara County, California.
Changes to these terms
We may update these terms from time to time, and the newest version will always be on this page. Changes apply from the day they're posted, but they won't change the terms of a contract you've already signed with us.
If you have a question about these terms, please get in touch through our Contact page or call (669) 281-0773.